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FAQ
Answers to common questions
How can I contact your customer support?
We offer customer support Monday to Saturday, 9:00 AM to 9:00 PM IST. You can reach out to us via email at support@dkscore.com or chat with our online operations team, and we aim to reply within one business day.
What kind of support do you provide?
Our dedicated tech team is available to help you with any technical issues you encounter while using our platform. Additionally, our support team can provide guidance and answer questions related to Astrology rules and how our AI works.
What are your customer support hours?
Our customer support team is available Monday to Saturday, 9:00 AM to 9:00 PM IST. Messages received outside these hours are answered on the next working day.
How long does it take to receive a response from customer support?
We strive to respond as quickly as possible, usually within a few hours during working hours. Our commitment is a reply within one business day.
Can I contact customer support for non-technical questions?
Absolutely! Our support team is here to assist you with any queries or concerns you have, whether they are technical in nature or related to the rules of Astrology or how our AI functions. Feel free to reach out to us with any question you may have.
Can I get personalized assistance with creating horoscopes or utilizing the platform?
Yes, our support team is more than happy to provide personalized assistance in creating horoscopes or guiding you through the various features and tools on our platform. We are here to ensure you have a smooth and enjoyable experience.
Is customer support available in multiple languages?
Currently, our customer support is available primarily in English. However, we do our best to assist customers in other languages through translation services. We are continuously working to expand our language support to better serve our diverse user base.
Can I expect help with troubleshooting technical issues?
Yes, our dedicated tech team is experienced in troubleshooting technical issues. If you encounter any problems while using our platform, please don't hesitate to reach out to our customer support. We'll work diligently to resolve any technical challenges you may face.
What should I include in my email or chat message to customer support?
When contacting customer support, please provide a detailed description of the issue or question you have. If applicable, include any error messages or steps to reproduce the problem. This information will help us understand your situation better and provide more effective assistance.
Are there any self-help resources available?
Yes, in addition to our customer support, we provide a comprehensive knowledge base using AI Search feature and frequently asked questions (FAQ) section on our website. These resources cover a wide range of topics and can often provide quick answers to common queries.
Can I provide feedback or suggestions to improve your services?
Absolutely! We welcome your feedback and suggestions to improve our services. Please feel free to share your feedback or reporting a issue option located on the top right section in mydkscore login. Your feedback is invaluable in helping us enhance your experience with our platform.